Mark 
As someone else pointed out, you didn’t say why your a/c was closed. Even if the reasons weren’t in the letter, your banker would definitely tell you privately if asked nicely.
Did you not have the liquid GBP 500K-ish for an extended time? That might explain it.
Why were you paying all that interest anyway? A GBP 13K overcharge must have meant you were in a very illiquid position. Coutts may have got cold feet.
 Thu, Jan 3, 2008 14:21:04  272  203.121.131.5 
 | Chris Reynolds
It seems to me that you are just a bit bitter about having your accounts closed. I believe Coutts requires its clients to have liquid assets of £500k or above – which you no longer had so why can't they close your accounts? With regard to your interest payments, they have acknowledged the error and given you a full refund? What else did you expect – them to wipe your arse as well? I mean for god sake you Americans really do like to complain don’t you? My advice – just let it go and chill out!
Fri, Mar 17, 2006 17:55:47 270 81.168.115.231
 I received this as an e-mail message and wanted to share it here. I am very chilled, thank you -- creating this site was a wonderful cathartic! |
chris
Last guest, Coutts may well be owned by RBSG, but it along with RBS' other businesses are run as individual companies and have their own values and customers. Coutts make a lot of their profits by investing in property and the markets. A few overcharged customers would hardly scratch the surface in terms of profit and would be against FSA regulations which RBSG strictly adheres to. In my experience RBSG is an excellent company and although mistakes can happen, they are rectified and not repeated
Fri, Mar 17, 2006 17:53:14 269 81.77.134.194
| David Atkinson
Has anyone been involved in the Castle Trust Loss Scheme?! If so, please contact me.
Mon, Sep 26, 2005 13:28:36 33 81.156.54.91
| Ex-Coutts Phantom Banker
Glad to hear you got your money back, but you don't even know the half of it!!
Consider yourself lucky!!
Mon, Aug 22, 2005 05:05:34 31 192.249.36.3
Richard OKeefe
Nice one, but i think you should focus on improving a little bit and putting new content. Ohterwise i always encourage such ideas.
Tue, May 24, 2005 11:00:49 23 207.248.240.119
|
Thanks for your comments. I am happy to improve "a little bit," but would appreciate some specific suggestions on how to do so. As for "new content," our banking relationship with Coutts ended last summer. I do look for articles, etc., about Coutts that might be interesting, but they are few and far between. New content is, of course, always welcome. |
| Phantom Banker
1.Coutts does legally exist, it's a registered company.
2.Joanna Hunt was just lazy to resolve the problems you were having, although the cock up was made by "other colleagues"
3.The interest calculation system is very complex, and it probably is likely that you are owed some renumeration.
4. The biggest fat cat is (Sir) Fred Goodwin. Even Coutts staff don't get paid so well.
5.Good luck
Any comments here are those of the writer and do not represent the views or opinions of Coutts
Fri, Mar 18, 2005 16:50:03 20 195.92.67.70
We used ChargeChecker software to fully re-calculate our interest charges. Coutts double-checked (and triple checked) the ChargeChecker figures and ultimately agreed with them. Coutts reimbursed us for the net interest overcharge, circa £13,000. I am convinced that this resolved the matter.
Thanks for your comments. |
| jr
good job
Wed, Sep 15, 2004 00:31:23 14 205.188.116.8
|
Thanks! |
| Max O'Neill
Way to fight Coutts, personally I have never heard of them being 14 yrs old, but seeing your story on Midlands Today I had a look at the site and if I was screwed out of 13 grand, I'd probably do the same, if not worse. I'll link to your site from mine (www.stickgenocide.com) so that you can get some more support. %£^& THE MAN!!!
Fri, Aug 27, 2004 14:50:01 13 195.92.168.166
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test |
| e. m.
I have just read most of your web site, which ram bales on and on and on.. To be honest it is clear to me that you have simply 'missed the point' when it comes to banking with Courts.
As yet another bulldozing American, trying to buy into British culture you clearly lack the subtly to appreciate how Coutts work. Should they have thrown you out??? Oh YES!!! Without ANY doubt!
Try Cahoot or Smile. Cheque books with pretty pictures and coloured ink.
Fri, Aug 27, 2004 11:27:30 11 81.168.115.231
I'm sorry you feel I missed the point when I "ram baled." We were Coutts customers for 18 years, so I guess if I didn't get it during that period, I never will understand.
I've lived in sunny Worcestershire since 1986, and have a British wife. I certainly haven't tried to buy into "British culture." And I've always disliked being called a typical (or, in your case, "bulldozing") American. I'm from Hawaii --- how typical is that?
I'm sure you don't like being called "typical Brit." Why should I be any different? |
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